With the rising trend of online shopping, retailers have been trying to keep up to consumer expectations in various aspects of ecommerce business. While the experience of online shoppers with the retailer website and customer service is an important factor in determining the success of an online retailer, delivery and shipping are equally vital for customer satisfaction.
Delivery and courier services form an extension of their brands. In fact, surveys have shown that 29% of shoppers will never buy from an online retailer if even one delivery does not satisfy them. By working with the right courier service, online retailers can ensure a good consumer experience related to shipping and delivery.
Online shoppers expect a reasonable delivery speed. Nearly 42% of the consumers abandon an online shopping cart when they realize that the delivery time is too slow. Especially during festival seasons, it is essential for them to have the products delivered at the right time.
They will obviously not be satisfied if their Christmas gifts reach even a day late. Many online retailers partner with experienced courier services like Esquire Logistics to offer special quick delivery during festival season. When shopping online, consumers dislike vague information related to shipping and delivery. By offering exact dates of delivery, online retailers can satisfy the expectations of 60% of online shoppers.
Shipping charges are a major determinant of online retail success. For 23% of the consumers, shipping charges is one of the top considerations when comparing online retailers. Interestingly, consumers will rather opt for free shipping than lower retail prices. 68% consumers have even recommended an online retailer on the basis of its free shipping offering. Premium courier services provide accurate and fast delivery at low prices to help ecommerce retailers cope up with consumer expectations.
Online Order Tracking
Busy consumers love convenience at every step of their online shopping experience. Online tracking of their orders is another way of satisfying their demands. By offering clear and accurate online tracking of their order, online retailers can reduce anxiety of consumers and maintain their logistics efficiently as well. Online tracking of order can be carried out by a professional SEO consultant.
Cash on Delivery
With the growing preference for COD or cash payment on delivery, the importance of a professional courier services gains even greater significance. A reliable service allows online retailers to provide the convenient facility to their consumers without worrying about losses.
A major challenge for the emerging ecommerce business was the handling of returns. Since shopping is a sensory experience where consumers are reluctant to buy things that they cannot touch, online retailers have simple policies that allow consumers to return unsatisfactory products. Reverse logistics has become an integral part of ecommerce operations. Experienced courier services are able to handle the unique demands of ecommerce business.
Courier services form the backbone of ecommerce business. Managing the logistics of a demanding industry, courier services play a crucial role in maintaining the brand identity of online retailers. If something goes wrong, consumers blame the retailer, not the courier service.